Osborne Park (08) 9444 9933 O'Connor (08) 9314 7700

FAQ

What days is Koala open?
Koala is open seven day a week. Koala is only on closed on Christmas Day, Boxing Day and Good Friday. The boat storage area in O’Connor is accessible all 365 days of the year.
Do I require a license to use the forklift?
No license is required to operate this style of forklift. Users must request a key from reception and agree to the terms of use
What facilities are available for boat storage?
Boat storage is only available at Koala South in O’Connor. Each bay has access power, wash down facilities and a secure storage unit for your valuable boating equipment. The boat storage area has extended opening hours (5am to 9pm) for your convenience.
Are your trailers free?
Hire of our trailers is free. You may book a trailer anytime you wish to move goods into or out of storage. Please come and see us at reception or call to make a booking
Do I have gate access 24 hours a day?
NO - gate access is permitted only from 6 am to 5.45 pm seven days a week via your own individual keypad access code . (Excluding nominated Public Holidays) Please note that there are extended access hours for the boat storage area at Koala Self Storage O’Connor. Please see the bottom of the page for the current boat area access hours.
Can I access my storage unit on WA public holidays?
We are open on WA Public Holidays with the exception of Christmas Day, Boxing Day, New Year’s Day and Good Friday - there is ‘NO’ access to our grounds or our Koala Offices on these days. Normal gate access hours apply to all other WA Public Holidays and our Koala Offices are also open. Please see our website for times. Please note that the boat storage area at Koala Self Storage O’Connor is open 365 days a year. Please see the home page for any specific updates.
Are there any items I am not allowed to store?
Under the Self Storage Agreement you cannot store any goods that are hazardous, illegal, explosive, stolen or environmentally harmful. This includes petrol tins, paint thinner, FULL gas bottles or chlorine.
Are my goods insured?
The goods you have stored in your Self Storage space are yours and remain your sole responsibility. We advise that you should have your domestic goods covered by insurance whilst they are in storage. We can offer you Insurance for your general storage items however we are unable to cover vehicles, motor bikes, caravans, buses or boats. Please note your goods are not covered by Koala Self Storage. Any queries you have relating to the Insurance you will need to be discuss with our nominated Insurance Broker please ask our Team for their contact details.
How do I sign up for a self-storage space?
Sign up is a very easy process, you do need to provide photo ID which our Team will copy. A Storage Agreement will be filled out by yourself. The first month’s storage fee needs to be paid as well as a deposit if applicable, and Insurance if you are taking it out through our nominated provider. Once all the paperwork is completed and payment is made you can move your goods into your Storage Space at Koala.
Are trailers available for use?
Here at Koala we have a number of 5’ x 7’ caged trailers that you can utilise anytime during Office hours. Our trailers need to be returned by 5.00pm on day of hire. The use of trailers is complimentary so don’t miss out book in advance if possible. A Trailer Hire Agreement will need to be filled out by the Storer.
What free services are available to Koala clients?
Here at Koala we have a comfy area set aside for use by all our clients – Domestic and Commercial . There is a great Coffee machine (for that vital Cappuccino or Hot Chocolate), a computer, printer, telephone , fax and photocopier. Our storage clients can also take advantage of our Free Wi-Fi.
What type and size of storage space do I need?
Koala Self Storage has many different types and sizes of storage space available – whether it be for your car, home contents or commercial needs. Here at Koala we have a display area of our unit sizes so come on down and view them any time during our Office hours - being able to visualise the size will really help you choose the appropriate size unit for your needs. Koala Self Storage O’Connor also has areas that can store large vehicles, boats and even caravans as well as a climate controlled area.
I only need storage for one month is that possible?
When signing up for Storage you are only committed to one month. Storage is on a month to month basis, for further clarification please call your nearest Koala Self Storage Office.
Where can I get boxes?
Both Koala sites carry a range of boxes, tape, furniture protectors and packaging supplies for sale – we are open 7 days a week in the office so pop in for all your storage needs.
How do I pay for my unit?
There are a number of ways to pay your account with Koala… Credit Card – we accept Visa & Mastercard (No Surcharge) – Call us we can take C/C payment over the phone. EFT – you can transfer money direct from your account to us anytime CASH – drop into our office and pay your account ( Mon-Sat 8.30-6pm & Sun 10-6pm) Online payment – Koala O’Connor have an online direct payment area for their clients (find it on their ‘Contact Page’)
What happens if my items don’t fit?
We have a large range of sizes at Koala so if your first choice turns out to be not large enough we will locate a larger one on site for you to move into.
Are my goods secure?
We do everything within our power to ensure your goods are safe and secure here at Koala. We have 24 hr digitally recorded camera surveillance, infrared security beams, razor wire and monitored screens. All clients have their own individual gate access code and they place their own padlock on their unit so they are the only one with access to it – for added peace of mind you can also insure your domestic goods (conditions apply).
Do I have to give notice when vacating?
We ask that you give at least seven (7) days notice before you vacate. It is very important that you inform a member of our office team when you have vacated so the appropriate paperwork can be completed and also to avoid any extra charges.
Do you have trolleys?
Yes – we have a range of flatbed and upright trolleys to help you with your moving needs. We also have Pallet Jacks and an Electric Stacker (walk behind forklift) for palletised goods and larger Commercial deliveries.
Does my unit have power?
NO – there is no power to any of the Units.
How can I protect my furniture in storage?
We have a range of plastic furniture covers for sale in our office that can be placed over your mattress and furniture to help protect them while in storage here at Koala.
What is the minimum storage period?
The minimum period is one (1) month – so as long as you keep remitting your monthly rent you can stay as long as you like.